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Knowledge base
Getting Started
Getting started
13
How to KYC my Hugo's Way account
1.1 How do I open a Live account?
1.2 How to enable Two-Factor Authentication?
1.2.1 How to enable SMS Two-Factor Authentication (2fa)?
1.3 How do I submit my verification documents?
See all 13 articles
General
7
Is Hugo’s Way regulated?
What are the criteria for my documents to be approved?
What are our spreads like?
Where is Hugo’s Way located?
How do I transfer my funds to my trading account?
See all 7 articles
Account Funding
Deposit
17
How to KYC verify your account on the Ole Platform
How to pay an Ole Platform Deposit that you created before you funded your OlePay account?
How to deposit with Ole Platform?
How to sign up with Ole Platform?
What are the minimum and maximum deposit amounts?
See all 17 articles
Withdrawals
9
What is the withdrawal process if I use Bitcoin to deposit?
How do I withdraw Bitcoin?
What are the withdrawal timelines?
What is the withdrawal process if I use wire to deposit?
What is the withdrawal process if I use my card to deposit?
See all 9 articles
Fees
3
How much are the withdrawal fees?
Are there any inactivity fees?
How much are the deposit fees?
Account Management
My Account
8
Why were my documents denied?
How to login with the new device verification emails?
How to view my known devices and logins?
View my support pin
How can I remove an MT4 account from my Hugo's Way account?
See all 8 articles
Security
4
Where are my funds kept?
How to verify my phone number?
How do I reset my Hugo's Way Back Office Password?
How to disable 2FA (Two-Factor Authentication)?
Trading
Trading
11
Restricted Countries
Trading Holiday Schedule
Does Hugo's Way have Islamic accounts?
Do you allow hedging, scalping and news trading?
What is Hugo's Margin and stop out levels?
See all 11 articles
MT4
5
How do I reset my MT4 passwords?
How to change MT4 Password in MT4
What are Hugo’s Way MT4 Server/IP details?
I logged into MT4 but I cannot open a trade
How do I create a Live MT4 Account?
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