New support ticket
Check ticket status
Welcome
Login
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Home
Back to our main information page
Solutions
Find out more about our state of the art solutions
Submit a ticket
Get in touch with us and we’ll be on it right away
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting Started
Getting Started
18
How to Sign Up and Verify Your Email Address on Hugo's Way
1.1 How do I open a Live account?
1.2 Why do I have to enable Two-Factor Authentication (2FA)
1.2.1 How to enable Two-Factor Authentication?
1.2.2 How to enable SMS Two-Factor Authentication (2FA)?
See all 18 articles
General
7
Is Hugo’s Way regulated?
What are the criteria for my documents to be approved?
What are our spreads like?
Where is Hugo’s Way located?
How do I transfer my funds to my trading account?
See all 7 articles
Hugo's Way Affiliates
12
How To Become A Hugo's Way Affiliate
How to Refer a Customer on Hugo's Way
How Do I Find My Affiliate ID?
Why Are My Referrals Not Showing On My Affiliate Portal?
Why Can't I See My Affiliate Commissions In My Rebate Account?
See all 12 articles
Corporate Accounts
0
Account Funding
Deposits
13
What are the minimum and maximum deposit amounts?
How do I Deposit Bitcoin to my Account?
What deposit methods are currently available?
How long does it take to fund my account?
Depositing by Bitcoin via Instacoins (3rd Party Platforms)
See all 13 articles
Withdrawals
11
What are the Minimum and Maximum Withdrawal limits?
What is the withdrawal process if I use Bitcoin to deposit?
How do I withdraw Bitcoin?
What are the Withdrawal Time Frames?
What is the withdrawal process if I use my credit/debit card to deposit?
See all 11 articles
Fees
2
How much are the withdrawal fees?
How much are the deposit fees?
Account Management
My Account
14
Changing My Address On Hugo's Way
How To Verify My Phone Number On Hugo's Way
Why Is My Number Not Being Accepted When Registering On Hugo's Way?
Why Were My Documents Denied?
How to login with the new device verification emails?
See all 14 articles
Security
8
Where are my funds kept?
How To Use The Google Authenticator App To Set Up 2FA on Hugo's Way
How to verify my phone number?
How do I reset my Hugo's Way Back Office Password?
How to disable 2FA (Two-Factor Authentication)?
See all 8 articles
Trading
Trading
26
Restricted Countries
Trading Holiday Schedule
Does Hugo's Way have Islamic accounts?
Do you allow hedging, scalping and news trading?
What is Hugo's Margin and stop out levels?
See all 26 articles
MT4
20
How do I reset my MT4 passwords?
How to change MT4 Password in MT4
What are Hugo’s Way MT4 Server/IP details?
I logged into MT4 but I cannot open a trade
How do I Create a Live MetaTrader Account?
See all 20 articles
Help Desk Software
by Freshdesk