Getting Started 17

• 1.1 How do I open a Live account?
• How To Deposit Via Bitcoin (BTC) On Hugo's Way
• 1.2 Why do I have to enable Two-Factor Authentication (2FA)
• 1.2.1 How to enable Two-Factor Authentication?
• 1.2.2 How to enable SMS Two-Factor Authentication (2fa)?

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General 7

• Is Hugo’s Way regulated?
• What are the criteria for my documents to be approved?
• What are our spreads like?
• Where is Hugo’s Way located?
• How do I transfer my funds to my trading account?

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Affiliate 1

• How Do I Find My Affiliate ID?

Corporate Accounts 0

Deposit 18

• How to KYC verify your account on the Ole Platform
• How to pay an Ole Platform Deposit that you created before you funded your OlePay account?
• How to deposit with Ole Platform?
• How to sign up with Ole Platform?
• What are the minimum and maximum deposit amounts?

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Withdrawals 9

• What is the withdrawal process if I use Bitcoin to deposit?
• How do I withdraw Bitcoin?
• What are the Withdrawal Time Frames?
• What is the withdrawal process if I use wire to deposit?
• What is the withdrawal process if I use my card to deposit?

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Fees 2

• How much are the withdrawal fees?
• How much are the deposit fees?

My Account 13

• Changing My Address On Hugo's Way
• How To Verify My Phone Number On Hugo's Way
• Why Is My Number Not Being Accepted When Registering On Hugo's Way?
• Why were my documents denied?
• Why Were My Documents Refused?

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Security 5

• Where are my funds kept?
• How to verify my phone number?
• How do I reset my Hugo's Way Back Office Password?
• How to disable 2FA (Two-Factor Authentication)?
• What Does My Hugo's Way Selfie Photo Need To Look Like?

Trading 18

• Restricted Countries
• Trading Holiday Schedule
• Does Hugo's Way have Islamic accounts?
• Do you allow hedging, scalping and news trading?
• What is Hugo's Margin and stop out levels?

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MT4 12

• How do I reset my MT4 passwords?
• How to change MT4 Password in MT4
• What are Hugo’s Way MT4 Server/IP details?
• I logged into MT4 but I cannot open a trade
• How do I Create a Live MetaTrader Account?

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Trade Support 0