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Knowledge base
Getting Started
Getting Started
6
How to Sign Up and Verify Your Email Address on Hugo's Way
Why should I enable Two-Factor Authentication (2FA)?
How To Make a Deposit On Hugo's Way
My personal details are wrong, why can’t I change them?
Is there anyone that can help me?
View all 6
General
3
What are our spreads like?
Where is Hugo’s Way located?
What age do I need to be to sign up?
Corporate Accounts
0
Account Funding
Deposits
7
What are the minimum and maximum deposit amounts?
What deposit methods are currently available?
How long does it take to fund my account?
Depositing Bitcoin by using Credit/Debit card or Wire through Instacoins (3rd Party Platform)
Hugo's Way Currencies
View all 7
Withdrawals
7
What are the Minimum and Maximum Withdrawal limits?
What is the withdrawal process?
How do I withdraw Bitcoin?
What are the Withdrawal Time Frames?
What is the withdrawal process if I use my credit/debit card to deposit?
View all 7
Fees
2
How much are the withdrawal fees?
How much are the deposit fees?
Affiliate Program
Hugo's Way Affiliates
4
How Do I Find My Affiliate ID?
When Do I Get Paid My Affiliate Commission?
How Much Affiliate Commission Will I Earn?
What Benefits are Offered to Me as a Hugo’s Way Affiliate?
Account Management
My Account
3
How To Verify My Phone Number On Hugo's Way
View My Support Pin
How can I reset the Hugo's Way password?
Security
4
Where are my funds kept?
How to verify my phone number?
How to disable 2FA (Two-Factor Authentication)?
I Want to Change the Device I am Using for Two-Factor Authentication
Trading
Trading
10
Does Hugo's Way have Islamic accounts?
Do you allow hedging, scalping and news trading?
What are the trading fees on Hugo’s Way?
How Can I Transfer Between Wallets?
MAM Accounts on Hugo's Way
View all 10
TickTrader
21
What is TickTrader?
Is TickTrader available on mobile devices?
Can I customize my trading interface on TickTrader?
Does TickTrader offer risk management tools like stop-loss and take-profit orders?
How can I open a trade on Tick Trader?
View all 21
Help Desk Software
by Freshdesk
