Getting Started 14

• How to Sign Up and Verify Your Email Address on Hugo's Way
• How do I open a Live account?
• Why do I have to enable Two-Factor Authentication (2FA)?
• How to enable Two-Factor Authentication
• How to enable SMS Two-Factor Authentication (2FA)

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General 8

• What are the criteria for my documents to be approved?
• What are our spreads like?
• Where is Hugo’s Way located?
• How do I transfer my funds to my trading account?
• What age do I need to be to sign up?

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Hugo's Way Affiliates 12

• How To Become A Hugo's Way Affiliate
• How to Refer a Customer on Hugo's Way
• How Do I Find My Affiliate ID?
• Why Are My Referrals Not Showing On My Affiliate Portal?
• Why Can't I See My Affiliate Commissions In My Rebate Account?

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Corporate Accounts 0

Deposits 12

• What are the minimum and maximum deposit amounts?
• How do I Deposit Bitcoin to my Account?
• What deposit methods are currently available?
• How long does it take to fund my account?
• Depositing by Bitcoin via Instacoins (3rd Party Platforms)

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Withdrawals 10

• What are the Minimum and Maximum Withdrawal limits?
• What is the withdrawal process if I use Bitcoin to deposit?
• How do I withdraw Bitcoin?
• What are the Withdrawal Time Frames?
• What is the withdrawal process if I use my credit/debit card to deposit?

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Fees 2

• How much are the withdrawal fees?
• How much are the deposit fees?

My Account 12

• Changing My Address On Hugo's Way
• How To Verify My Phone Number On Hugo's Way
• Why Is My Number Not Being Accepted When Registering On Hugo's Way?
• Why Were My Documents Denied?
• View my support pin

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Security 8

• Where are my funds kept?
• How To Use The Google Authenticator App To Set Up 2FA on Hugo's Way
• How to verify my phone number?
• How do I reset my Hugo's Way Back Office Password?
• How to disable 2FA (Two-Factor Authentication)?

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Trading 21

• Restricted Countries
• Does Hugo's Way have Islamic accounts?
• Do you allow hedging, scalping and news trading?
• What is Hugo's Margin and stop out levels?
• How can I report a problem with a trade?

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MT4 20

• How do I reset my MT4 password?
• How to change MT4 Password in MT4
• What are Hugo’s Way MT4 Server/IP details?
• I logged into MT4 but I cannot open a trade
• How do I create a Live MetaTrader account?

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