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Knowledge base
Getting Started
Getting Started
11
How to Sign Up and Verify Your Email Address on Hugo's Way
How do I open a Live account?
Why should I enable Two-Factor Authentication (2FA)?
How To Make a Deposit On Hugo's Way
How can I trade on my Mac OS
View all 11
General
3
What are our spreads like?
Where is Hugo’s Way located?
What age do I need to be to sign up?
Corporate Accounts
0
Account Funding
Deposits
7
What are the minimum and maximum deposit amounts?
What deposit methods are currently available?
How long does it take to fund my account?
Depositing Bitcoin by using Credit/Debit card or Wire through Instacoins (3rd Party Platform)
Hugo's Way Currencies
View all 7
Withdrawals
7
What are the Minimum and Maximum Withdrawal limits?
What is the withdrawal process?
How do I withdraw Bitcoin?
What are the Withdrawal Time Frames?
What is the withdrawal process if I use my credit/debit card to deposit?
View all 7
Fees
2
How much are the withdrawal fees?
How much are the deposit fees?
Affiliate Program
Hugo's Way Affiliates
12
How To Become A Hugo's Way Affiliate
How to Refer a Customer on Hugo's Way
How Do I Find My Affiliate ID?
Why Are My Referrals Not Showing On My Affiliate Portal?
Why Can't I See My Affiliate Commissions In My Rebate Account?
View all 12
Affiliate System & User Dashboard update
7
What are the new functionalities of the Hugo's Way updated affiliate system?
Do I need to take any action to continue generating commissions from new clients after April 10th 2023?
Will the old commission system still be in place for clients referred by me before the upgrade?
How do I access the updated user dashboard on Hugo's Way?
Do I need to use both affiliate systems moving forward?
View all 7
Account Management
My Account
3
How To Verify My Phone Number On Hugo's Way
View My Support Pin
How can I reset the Hugo's Way password?
Security
4
Where are my funds kept?
How to verify my phone number?
How to disable 2FA (Two-Factor Authentication)?
I Want to Change the Device I am Using for Two-Factor Authentication
Trading
Trading
19
Does Hugo's Way have Islamic accounts?
Do you allow hedging, scalping and news trading?
What is Hugo's Margin and stop out levels?
How can I report a problem with a trade?
What are the trading fees on Hugo’s Way?
View all 19
MT4
19
How do I reset my MT4 password?
How to change MT4 Password in MT4
I logged into MT4 but I cannot open a trade
How do I create a Live MetaTrader account?
How Do I Find The Market Opening Times On MetaTrader
View all 19
Help Desk Software
by Freshdesk Support Desk
