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Knowledge base
Getting Started
Getting Started
14
How to Sign Up and Verify Your Email Address on Hugo's Way
How do I open a Live account?
Why do I have to enable Two-Factor Authentication (2FA)?
How to enable Two-Factor Authentication
How to enable SMS Two-Factor Authentication (2FA)
View all 14
General
8
What are the criteria for my documents to be approved?
What are our spreads like?
Where is Hugo’s Way located?
How do I transfer my funds to my trading account?
What age do I need to be to sign up?
View all 8
Hugo's Way Affiliates
12
How To Become A Hugo's Way Affiliate
How to Refer a Customer on Hugo's Way
How Do I Find My Affiliate ID?
Why Are My Referrals Not Showing On My Affiliate Portal?
Why Can't I See My Affiliate Commissions In My Rebate Account?
View all 12
Corporate Accounts
0
Account Funding
Deposits
12
What are the minimum and maximum deposit amounts?
How do I Deposit Bitcoin to my Account?
What deposit methods are currently available?
How long does it take to fund my account?
Depositing by Bitcoin via Instacoins (3rd Party Platforms)
View all 12
Withdrawals
10
What are the Minimum and Maximum Withdrawal limits?
What is the withdrawal process if I use Bitcoin to deposit?
How do I withdraw Bitcoin?
What are the Withdrawal Time Frames?
What is the withdrawal process if I use my credit/debit card to deposit?
View all 10
Fees
2
How much are the withdrawal fees?
How much are the deposit fees?
Account Management
My Account
12
Changing My Address On Hugo's Way
How To Verify My Phone Number On Hugo's Way
Why Is My Number Not Being Accepted When Registering On Hugo's Way?
Why Were My Documents Denied?
View my support pin
View all 12
Security
8
Where are my funds kept?
How To Use The Google Authenticator App To Set Up 2FA on Hugo's Way
How to verify my phone number?
How do I reset my Hugo's Way Back Office Password?
How to disable 2FA (Two-Factor Authentication)?
View all 8
Trading
Trading
21
Restricted Countries
Does Hugo's Way have Islamic accounts?
Do you allow hedging, scalping and news trading?
What is Hugo's Margin and stop out levels?
How can I report a problem with a trade?
View all 21
MT4
20
How do I reset my MT4 password?
How to change MT4 Password in MT4
What are Hugo’s Way MT4 Server/IP details?
I logged into MT4 but I cannot open a trade
How do I create a Live MetaTrader account?
View all 20
Help Desk Software
by Freshdesk Support Desk