The “invalid account” / “authorization failed” / “unauthorized” messages are always related to either password or incorrect server selection. Please be sure to select mt4.hugosway.com (For our branded MT4 use HUGO-Real3) as the server when logging in to a real account. For accounts created after June 5th 2020, please be sure to select mt4.hugosway.com (HugosWay-Live). For demo, the selection should be HUGO-Demo3 (demo.hugosway.com). 


For more information on which server to select, please click here.


 If the server selection is not the issue, please try resetting your MT4 password. This can be done from the my accounts section . See screen shot below.


  1. Click My Accounts
  2. Click View on the account in question
  3. Click Actions tab in that account
  4. Click Change Password and the system will automatically change the password for you
  5. Click Copy Password and paste it in a safe location








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