The “invalid account” / “authorization failed” / “unauthorized” messages are always related to either password or incorrect server selection. Please be sure to select (For our branded MT4 use HUGO-Real3) as the server when logging in to a real account. For demo, the selection should be HUGO-Demo3 ( If the server selection is not the issue, please try resetting your MT4 password. This can be done from the my accounts section . See screen shot below.

  1. Click My Accounts
  2. Click View on the account in question
  3. Click Actions tab in that account
  4. Click Submit on the system generated password