If you deposit by Bitcoin we must send that same amount back to your Bitcoin address first before using another withdrawal method.


  • Once the initial deposit has been returned we need to use a different withdrawal method for future withdrawals
  • The withdrawal will be processed by us within 24 hours and can take 3hours to hit your account (this depends on 6 confirmations).

Sample : If you deposit $100 via Bitcoin initially and have a balance of $200 in your Hugo Wallet from trading, we have to process $100 back via bitcoin and then we can send the other $100 to your bank account or to another bitcoin address should you look to withdraw the balance of the $200.