If you deposit by Card we must send that same amount back to the card first before using another withdrawal method.

  • We can only send the initial deposit back to the same card used in that deposit
  • Once the initial deposit has been returned we need to use a different withdrawal method for future withdrawals
  • The withdrawal will be processed by us in the same or next business day and can take 3-6 Business days to hit your account (this depends on your bank).

Example: If you deposit $100 via Card initially and have a balance of $200 in your Hugo Wallet from trading, we have to process $100 back to card and then we can send the other $100 to your bank account or to a bitcoin address should you look to withdraw the balance of the $200.