If you receive an error when entering your VLoad voucher, please check: 


  • That you have copied and pasted the VLoad Voucher exactly. 
  • Make sure to use the correct currency. 
  • Check your deposit history to make sure that you have not used this voucher already. 
  • The name on the voucher may not match the name on your account.

If you are still experiencing issues, please contact Hugo's way support.