If you receive an error when entering your PayRedeem eCard, please: 

  • Make sure that you have copy and pasted the exact PayRedeem eCard pin code
  • Make sure to use the correct currency 
  • Check your deposit history to make sure that you have not previously used this eCard 
  • Check the name on the eCard matches the name on your account

If you are still experiencing issues, please contact Hugo's way support.