2FA is mandatory, you can remove 2FA in order to change device or 2FA method

  1. Click "Settings"
  2. Click "Disable 2fa"
  3. Enter the 6 digit code from the Authentication APP
  4. Click "Disable 2fa"

If you are locked out of your Hugo's Way account or have lost your Authentication app please see below this image.


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I have lost my Authenticator app or cannot get a code anymore

  1. Start a Live Chat on Hugosway.com
  2. Let them know you do not have access to your account and that you have lost your Authenticator app
  3. You will need a selfie holding your ID and Today's Date on a piece of paper also saying "I would like to disable 2fa"

See this Example