To activate alternative deposit methods, we require you to follow the KYC (Know your Customer) procedure.
Please: If you do not complete this process, you will be restricted to depositing and withdrawing via Bitcoin only.
Before you start the KYC verification process by clicking on the "KYC verification" tab on the left hand side, please make sure you have your valid ID document prepared along with a proof of address document dated within the last 3 months.
We suggest you check the expiry date on the ID document that you are going to upload due to when the ID document expires, you will need to complete the KYC process again.
We just need the following from you:
Proof of ID
Proof of Address (If applicable)
Video Guide: Mobile Version
Click on the KYC Verification option.
You will then be redirected to the KYC verification process.
You will need to choose your country of residence by clicking the arrow facing down.
Please make sure you choose the correct country of residence.
On the next screen, If you are on a desktop PC with no webcam, you can scan the QR Code with your mobile and continue the process on your mobile.
If you have a webcam on your computer/device you are using, you can click the "Click Here" button to continue the process.
Please Note: You will need to have a camera/webcam on the device or computer you are using because you will need to take a live selfie photo.
After you scan the QR Code or click the "Click here" button you will need to scan the ID document you are going to be providing us.
Once you have your ID document ready, click the start button (As shown in the below screenshot).
You will be asked to choose the type of ID document you will be uploading.
You will need to then choose the country of issue (Click the arrow facing down) and the type of ID document you will be providing.
Please note: The document available to upload will vary depending on which country you select.
Please make sure you select the country that issued your document.
You will be asked to either take a live photo of the ID document or you can upload one from your computer/device
You will need to upload the front of the ID document first.
After uploading the front and back of the ID document that you provided, you will need to take a real-time selfie photo.
Once that has been completed, the system will need to check the ID document you provided us.
Please note: Do not close the browser window/turn off your device/computer while you are waiting for the system to verify your ID document.
Once you finish the selfie verification process, please go to the KYC section on your account and see if you need to upload a proof of address document.
Once all the steps have been completed, the following screen will pop stating that the account is under review.
If you are asked to upload a proof of address document, you will see the following:
At this stage, your documents are currently being reviewed. If we need any further documentation for verification purposes, you will be notified via email and/or receive a notification on the "Documents" tab on your account.
If all has been approved, you will see a notification which states KYC Approved
If you have any questions regarding how to verify your account or ever help to go through the process, please contact us via live chat or send an email to firstname.lastname@example.org and we can assist you further.