To activate alternative deposit methods, we require you to follow the KYC (Know your Customer) procedure. 

Please: If you do not complete this process, you will be restricted to depositing and withdrawing via Bitcoin only. 


Before you start the KYC verification process by clicking on the "Documents" tab on the left hand side, please make sure you have your valid ID document prepared along with a proof of address document dated within the last 3 months.


We suggest you check the expiry date on the ID document that you are going to upload due to when the ID document expires, you will need to complete the KYC process again.


We just need the following from you: 
  • Proof of ID
  • Proof of Address 
Need help?


If you have any questions regarding how to verify your account or ever help to go through the process, please contact us via live chat or send an email to support@hugosway.com and we can assist you further.