Before you can request to withdraw any accumulated affiliate commissions, you will need to complete a  MetaTrader to Wallet (MT4-Wallet) internal transfer from your Hugo’s Way rebate account to your wallet. Once this step is complete, you will then be able to request a withdrawal, as normal.   

Affiliate commissions can also be withdrawn via your affiliate portal.  Login details for your affiliate portal account will be sent to you via the email address used to create your Hugo’s Way account, once you have received confirmation that your affiliate account has been created.   

Please see "When do I get paid my Affiliate Commission?"