Your documents could have been refused because the document did not adhere to the following guidelines:
Address Verification - POA
For address verification, we primarily look to receive ONE of the following documents;
- Bank Statement (If you provide a bank statement or credit card statement please make sure that sensitive information such as the credit card details are covered)
- Utility Bill (Water, Gas, Electric, etc)
- Mobile Phone contract bills
- Work payslip/Tax Certificate
And it fits within our guidelines of;
- Must be able to see full document (Account numbers and sensitive information can be covered)
- The document must be dated within 3 months (90 days) of present day
- Must state your full name and address on the document
- Must show some form of official logo, stamp or notarisation
- Ensure the document is not password protected.
Personal Photo Identification - POI
For Identity verification, we will be able to accept ONE of the following;
- Passport
- Drivers License
- National Identity Card
Please note: Forms of ID like temporary residence permits, paper ID cards, work tags/passes are not accepted as proof of identification.
And it fits within our guidelines of;
- Must be able to see full document
- The client must be aged 18 or over
- All text must be clear and able to read
- The document cannot be expired, must still be valid/in date
- The document must be sent in colour (We cannot accept Black and White Copies)
- Must state clients Date of Birth
- Please ensure the document is not password protected
Documents that look tampered with or irregular will be denied.
*Clients aged under 18 years old will have their accounts disabled instantly.