Your documents could have been refused because the document did not adhere to the following guidelines:


Address Verification - POA

For address verification, we primarily look to receive ONE of the following documents;
  • Bank Statement (If you provide a bank statement or credit card statement please make sure that sensitive information such as the credit card details are covered)
  • Utility Bill (Water, Gas, Electric, etc)
  • Mobile Phone contract bills
  • Work payslip/Tax Certificate

And it fits within our guidelines of;
  • Must be able to see full document (Account numbers and sensitive information can be covered)
  • The document must be dated within 3 months (90 days) of present day
  • Must state your full name and address on the document
  • Must show some form of official logo, stamp or notarisation
  • Ensure the document is not password protected.

Personal Photo Identification - POI

For Identity verification, we will be able to accept ONE of the following;
  • Passport
  • Drivers License
  • National Identity Card
Please note: Forms of ID like temporary residence permits, paper ID cards, work tags/passes are not accepted as proof of identification. 

And it fits within our guidelines of;
  • Must be able to see full document
  • The client must be aged 18 or over
  • All text must be clear and able to read
  • The document cannot be expired, must still be valid/in date
  • The document must be sent in colour (We cannot accept Black and White Copies)
  • Must state clients Date of Birth
  • Please ensure the document is not password protected

Documents that look tampered with or irregular will be denied.


*Clients aged under 18 years old will have their accounts disabled instantly.