If you have deposited funds into your account and the funds have not been credited within the standard timeframe or do not pass the below requirements, please get in touch with our customer support team to assist you further. 


Bitcoin or Bitcoin via Instacoins (Third Party Platform): A bitcoin transaction takes within 1-6 hours to achieve 3-6 confirmations on the Blockchain (www.blockchain.com.) 

  • Make sure to enter the correct Bitcoin wallet address, which is unique and can only be used once.
  • Make sure the funds are in Bitcoin (BTC) and no other cryptocurrency.
  • You can check the process on the Blockchain website; kindly make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH) whilst searching.


PayRedeemOnce processed, transactions are instant. 


  • Make sure the PayRedeem eCard you purchased is valid. 
  • Make sure the eCard number you used is correct. 
  • The name on your PayRedeem account matches the name on your Hugo's Way account.