If you have deposited funds into your account and the funds did not credit within the standard timeframe, contact our customer support team to assist you further.


Please check the following and if there are any issues, contact our customer support team for further assistance.

Bitcoin: 1-3 hours/need 3-6 confirmations on the Blockchain (www.blockchain.com)

  • You need to enter the correct Bitcoin wallet address 
  • The Bitcoin address is unique and can only be used once.
  • The funds are Bitcoin (BTC) and no other cryptocurrency
  • You can check the www.blockchain.com website. Make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH) when the search results come up.


Bitcoin via Instacoins (3rd Party Platform): Instant (Once approved): 1-3 hours and needs 3-6 confirmations on the Blockchain (www.blockchain.com)

  • You need to enter the 16-digit number that is on the front of your card.
  • The full name that is showing on the card.
  • The Expiry date.
  • The card verification code (CVC). (3 digits on the back of the card).
  • The Verified By Visa (VBV) or Mastercard Secure code correctly (if prompted).


VLoad: Instant


  • Purchased a valid VLoad voucher.
  • Used the correct voucher number.
  • The name on your VLoad account matches the name on your Hugo's Way account.