We aim to process your withdrawal within a 24-hour timeframe. Once approved, the timeframe for the particular payment method used would apply.  


Bitcoin: 1-3 hours/needs 3-6 confirmations on the Blockchain.


  • You need to enter your Bitcoin Wallet address.

  • Ensure that any emails we have sent you for additional information required prior to processing your withdrawal have been reviewed and information provided.

  • You can check the www.blockchain.com website. Make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH) when the search results come up.



VLoad: Instant once approved.


  • Enter your VLoad email address.

  • Ensure that any emails we have sent you for additional information required prior to processing your withdrawal have been reviewed and information provided.

  • Ensure the name on your Hugo's Way account the name on your VLoad account match.