As you are not currently able to change your address on your account, you will need to come onto our Live chat and state that would like to amend your addre...

To verify your phone number for two-factor authentication via SMS simply Login to you https://app.hugosway.com Click "Settings" Ente...

When entering your phone number, you need to ensure that: You are using the international format without any spaces or special characters, EG 15557564. Y...

Your documents could have been refused because the document did not adhere to the following guidelines: Address Verification - POA For address veri...

Log into your Hugo's Way account Click "My Accounts" Click "View" on the account to be removed Click the drop dow...

If you have previously uploaded a document and need to submit a new document, click on the Documents tab and submit your new document/s. Select type: ...

1. Login and go to My Accounts on the left hand side panel  2. Click View on the account 3. Click the Edit Icon near Leverage  4. Select your preferred ...

Go to the login screen on app.hugosway.com Click on Verify Emily Enter your email address Hit Resend Verify Email You can also use this...

In order to update your contact preferences; log into your account and click on settings. Please Note: If the indicated boxes are ticked, you will be re...

If you are receiving the DOC001 error, this would mean that that you would need to upload the document in a different format. We can only accept JPEG or PNG...