My Account

Changing My Address On Hugo's Way
As you are not currently able to change your address on your account, you will need to come onto our Live chat and state that would like to amend your addre...
Mon, 23 Mar, 2020 at 7:29 PM
How To Verify My Phone Number On Hugo's Way
To verify your phone number for two-factor authentication via SMS simply Login to you Click "Settings" Ente...
Fri, 23 Sep, 2022 at 3:32 PM
Why Is My Number Not Being Accepted When Registering On Hugo's Way?
When entering your phone number, you need to ensure that: You are using the international format without any spaces or special characters, EG 15557564. Y...
Fri, 23 Sep, 2022 at 3:39 PM
Why Were My Documents Denied?
Your documents could have been refused because the document did not adhere to the following guidelines: Address Verification - POA For address veri...
Mon, 6 Apr, 2020 at 4:50 PM
View my support pin
A support agent may ask you for your 6 digit support pin to help assist with your request. To view your support pin, simply login to
Mon, 26 Sep, 2022 at 5:12 PM
How can I remove an MT4 account from my Hugo's Way account?
Log into your Hugo's Way account Click "My Accounts" Click "View" on the account to be removed Click the drop dow...
Fri, 23 Sep, 2022 at 4:09 PM
How can I upload additional documents?
If you have previously uploaded a document and need to submit a new document, click on the Documents tab and submit your new document/s. Select type: ...
Fri, 23 Sep, 2022 at 4:15 PM
How can I change the leverage on my MT4 account?
1. Login and go to My Accounts on the left hand side panel  2. Click View on the account 3. Click the Edit Icon near Leverage  4. Select your preferred ...
Fri, 23 Sep, 2022 at 4:28 PM
How can I resend the account verification email?
Go to the login screen on Click on Verify Emily Enter your email address Hit Resend Verify Email You can also use this...
Fri, 23 Sep, 2022 at 4:47 PM
Updating My Hugo's Way Contact Preferences
In order to update your contact preferences; log into your account and click on settings. Please Note: If the indicated boxes are ticked, you will be re...
Fri, 23 Sep, 2022 at 4:50 PM