My Account

Changing My Address On Hugo's Way
As you are not currently able to change your address on your account, you will need to come onto our Live chat and state that would like to amend your addre...
Mon, 23 Mar, 2020 at 7:29 PM
How To Verify My Phone Number On Hugo's Way
To verify your phone number for two-factor authentication via SMS simply Login to you Click "Settings" Ente...
Mon, 23 Mar, 2020 at 7:31 PM
Why Is My Number Not Being Accepted When Registering On Hugo's Way?
When entering your phone number, you need to ensure that: You are using the international format without any spaces or special characters, EG 15557564. Y...
Mon, 23 Mar, 2020 at 7:44 PM
Why Were My Documents Denied?
Your documents could have been refused because the document did not adhere to the following guidelines: Address Verification - POA For address veri...
Mon, 6 Apr, 2020 at 4:50 PM
How to login with the new device verification emails?
Please note: To stop this email verification step please enable Two-Factor Authentication on your account. Authenticator App: https://hugosway.freshde...
Fri, 6 Sep, 2019 at 9:48 AM
How to view my known devices and logins?
To view or delete your list of known login device and ip addresses: Login to  Click the settings page  Then click ...
Mon, 19 Aug, 2019 at 5:07 PM
View my support pin
A support agent may ask you for your 6 digit support pin to help assist with your request. To view your support pin simply login to
Thu, 5 Sep, 2019 at 4:17 PM
How can I remove an MT4 account from my Hugo's Way account?
You will need to get into the account view for the MT4 you would like to remove from your Hugo's Way account. Click "My Accounts" ...
Mon, 19 Aug, 2019 at 5:31 PM
Why am I not able to upload my documents?
If you have previously uploaded a document and need to submit a new document, click on the Documents tab and submit your new document/s. Select type: ...
Tue, 28 Jan, 2020 at 10:13 AM
How to change the leverage on my MT4 account?
You will need to Login and go to the My Accounts Tab My Accounts Click View on the account Click the Actions tab Change the leverage Hit S...
Mon, 19 Aug, 2019 at 5:44 PM