My Account
As you are not currently able to change your address on your account, you will need to come onto our Live chat and state that would like to amend your addre...
Mon, 23 Mar, 2020 at 7:29 PM
To verify your phone number for two-factor authentication via SMS simply Login to you https://app.hugosway.com Click "Settings" Ente...
Mon, 23 Mar, 2020 at 7:31 PM
When entering your phone number, you need to ensure that: You are using the international format without any spaces or special characters, EG 15557564. Y...
Mon, 23 Mar, 2020 at 7:44 PM
Proof of ID: must be a driving license, passport, or other government issued ID. It must be a color photo that is current (not expired), and needs to di...
Tue, 10 Sep, 2019 at 8:46 AM
Your documents could have been refused because the document did not adhere to the following guidelines: Address Verification - POA For address veri...
Mon, 23 Mar, 2020 at 7:47 PM
Please note: To stop this email verification step please enable Two-Factor Authentication on your account. Authenticator App: https://hugosway.freshde...
Fri, 6 Sep, 2019 at 9:48 AM
To view or delete your list of known login device and ip addresses: Login to https://app.hugosway.com Click the settings page Then click ...
Mon, 19 Aug, 2019 at 5:07 PM
A support agent may ask you for your 6 digit support pin to help assist with your request. To view your support pin simply login to app.hugosway.com...
Thu, 5 Sep, 2019 at 4:17 PM
You will need to get into the account view for the MT4 you would like to remove from your Hugo's Way account. Click "My Accounts" ...
Mon, 19 Aug, 2019 at 5:31 PM
If you have previously uploaded a document and need to submit a new document, click on the Documents tab and submit your new document/s. Select type: ...
Tue, 28 Jan, 2020 at 10:13 AM