My Account
As you are not currently able to change your address on your account, you will need to come onto our Live chat and state that would like to amend your addre...
Mon, 23 Mar, 2020 at 7:29 PM
To verify your phone number for two-factor authentication via SMS simply Login to you https://app.hugosway.com Click "Settings" Ente...
Fri, 23 Sep, 2022 at 3:32 PM
When entering your phone number, you need to ensure that: You are using the international format without any spaces or special characters, EG 15557564. Y...
Fri, 23 Sep, 2022 at 3:39 PM
Your documents could have been refused because the document did not adhere to the following guidelines: Address Verification - POA For address veri...
Mon, 6 Apr, 2020 at 4:50 PM
A support agent may ask you for your 6 digit support pin to help assist with your request. To view your support pin, simply login to app.hugosway.co...
Mon, 26 Sep, 2022 at 5:12 PM
Log into your Hugo's Way account Click "My Accounts" Click "View" on the account to be removed Click the drop dow...
Fri, 23 Sep, 2022 at 4:09 PM
If you have previously uploaded a document and need to submit a new document, click on the Documents tab and submit your new document/s. Select type: ...
Fri, 23 Sep, 2022 at 4:15 PM
1. Login and go to My Accounts on the left hand side panel 2. Click View on the account 3. Click the Edit Icon near Leverage 4. Select your preferred ...
Fri, 23 Sep, 2022 at 4:28 PM
Go to the login screen on app.hugosway.com Click on Verify Emily Enter your email address Hit Resend Verify Email You can also use this...
Fri, 23 Sep, 2022 at 4:47 PM
In order to update your contact preferences; log into your account and click on settings. Please Note: If the indicated boxes are ticked, you will be re...
Fri, 23 Sep, 2022 at 4:50 PM