Security

Where are my funds kept?
All deposits are in segregated fund accounts Any and all funds deposited by our clients are held either in the name of the client and/or held in the...
Mon, 19 Aug, 2019 at 3:41 PM
How To Use The Google Authenticator App To Set Up 2FA on Hugo's Way
Please follow the following instructions to be able to set up Two-Factor Authentication (2FA) Video Guide: Step-by-Step Guide: When...
Sat, 30 May, 2020 at 10:11 AM
How to verify my phone number?
To verify your phone number for two factor authentication via SMS simply Login to you https://app.hugosway.com Click settings Enter your phone...
Mon, 6 Apr, 2020 at 3:15 PM
How do I reset my Hugo's Way Back Office Password?
Follow this link to reset your Hugo's Way Password: https://app.hugosway.com/forgot
Mon, 19 Aug, 2019 at 5:13 PM
How to disable 2FA (Two-Factor Authentication)?
2FA is ONLY mandatory to be able to make withdrawals from your Account or if you are a Hugo's Way Affiliate. Video Guide: Step-by-Step ...
Tue, 28 Jul, 2020 at 4:34 PM
What Does My Hugo's Way Selfie Photo Need To Look Like?
If you ever need to upload a selfie, please make sure that the documents are readable and we can see all the information on the document/s. If a selfie ...
Thu, 15 Oct, 2020 at 2:40 PM
How Do I Change my Two-Factor Authentication Method?
To change your authentication method, you need to disable the current method you have enabled, then enable the other method. For this example, we will ...
Mon, 13 Apr, 2020 at 6:18 PM
I Want to Change the Device I am Using for Two-Factor Authentication
All you need to do is deactivate the method you are using first, then enable the Two-Factor Authentication (2FA) method on the other device you want to set ...
Thu, 14 May, 2020 at 10:30 AM