General

What are the criteria for my documents to be approved?
Personal Photo Identification - POI For Identity verification, we will be able to accept ONE of the following; Passport Drivers License Nati...
Tue, 15 Sep, 2020 at 2:25 PM
What are our spreads like?
You can see a full list of our live spreads here. See real time spreads on: FX Majors Cryptos FX Crosses Indices Commodities  
Tue, 20 Sep, 2022 at 3:57 PM
Where is Hugo’s Way located?
We are located in St. Vincent and the Grenadines: Hugo’s Way Ltd, Suite 65, Beachmont Business Centre, Beachmont, Kingstown, St Vincent and the Gren...
Fri, 21 Feb, 2020 at 1:06 PM
How do I transfer my funds to my trading account?
Step-by-Step Guide: How do I transfer my funds to my trading account? Click Internal Transfer Select Wallet to MetaTrader in the Transfer Ty...
Tue, 20 Sep, 2022 at 4:16 PM
What age do I need to be to sign up?
You must be over 18 years of Age on the day of your signing up. 
Mon, 19 Aug, 2019 at 5:14 PM
How long does account approval take?
We aim to approve your account in the same business day.  In some rare cases it can take 24 hours/next business day.
Mon, 19 Aug, 2019 at 5:40 PM
Why am I getting AUTH002?
Please note that due to an update in our platform's security, you will be required to change your current password (to a new password that was not used...
Tue, 20 Sep, 2022 at 4:19 PM
What is Error Code - USER090?
Please note that due to an update in our platform's security, you will be required to change your current password (to a new password that was not used...
Tue, 20 Sep, 2022 at 4:20 PM