Getting started

1.1 How do I open a Live account?
To open a Hugo trading account you simply have to visit the Sign Up page and fill in your details. You will receive an email to the second stage of ...
Wed, 23 Oct, 2019 at 12:03 PM
1.2 How to enable Two-Factor Authentication?
Part 1:  Get your Hugo’s Way account ready to scan a QR code You will need to choose a 2FA app to set up the access with. For this demonstration, we...
Wed, 23 Oct, 2019 at 12:04 PM
1.2.1 How to enable SMS Two-Factor Authentication (2fa)?
Two-Factor authentication allows you to have an additional layer of security to your account. You have to have your phone number verified in order t...
Wed, 23 Oct, 2019 at 12:17 PM
1.3 How do I submit my verification documents?
Once you sign up and go through phase 1 and 2 of the process, you can re-login to start uploading your documents.  Click on the KYC Verification Men...
Wed, 2 Oct, 2019 at 2:06 PM
1.4 Where are my MT4 login details?
You will need to manually create a trading account under your “My Accounts” tab to receive your MT4 login details via email (See below to create an MT4 ac...
Wed, 23 Oct, 2019 at 12:22 PM
1.5 Why are my funds not showing in MT4?
After you’ve successfully deposited funds into your landing account, they will need to be internally transferred to your trading or managed account before...
Tue, 1 Oct, 2019 at 10:14 AM
Why do I have to enable Two-Factor Authentication (2FA)
At Hugo’s Way, we take the security of our clients’ accounts seriously. In order to increase the security of your account, we have added an extra step t...
Wed, 30 Oct, 2019 at 3:06 PM
How can I trade on my Mac OS
Hugo's Way MT4 for Mac Download here MT4 for Mac works the same as the Windows version.** **Copy and paste in MT4 for Mac. Instead of ...
Thu, 5 Sep, 2019 at 1:31 PM
My personal details are wrong and why can’t I change them?
Our current CRM system does not support the changing of personal account details on the client end and is not being modified at this time.  This cap...
Wed, 23 Oct, 2019 at 12:23 PM
Why am I unable to connect to MT4?
The “invalid account” / “authorization failed” / “unauthorized” messages are always related to either password or incorrect server selection. Please be sur...
Wed, 23 Oct, 2019 at 12:24 PM