Getting started

1.1 How do I open a Live account?
To open a Hugo trading account you simply have to visit the Sign Up page and fill in your details. You will receive an email to the second stage of ...
Tue, 1 Oct, 2019 at 4:17 PM
1.2 How to enable Two-Factor Authentication?
Part 1:  Get your Hugo’s Way account ready to scan a QR code You will need to choose a 2FA app to set up the access with. For this demonstration, we...
Tue, 1 Oct, 2019 at 10:12 AM
1.2.1 How to enable SMS Two-Factor Authentication (2fa)?
Two-Factor authentication allows you to have an additional layer of security to your account. You have to have your phone number verified in order t...
Tue, 1 Oct, 2019 at 10:13 AM
1.3 How do I submit my verification documents?
Once you sign up and go through phase 1 and 2 of the process, you can re-login to start uploading your documents.  Click on the KYC Verification Men...
Wed, 2 Oct, 2019 at 2:06 PM
1.4 Where are my MT4 login details?
You’ll need to manually create a trading account under your “My Accounts” tab to receive your MT4 login details via email (See below to create and MT4 acc...
Tue, 1 Oct, 2019 at 10:13 AM
1.5 Why are my funds not showing in MT4?
After you’ve successfully deposited funds into your landing account, they will need to be internally transferred to your trading or managed account before...
Tue, 1 Oct, 2019 at 10:14 AM
How can I trade on my Mac OS
Hugo's Way MT4 for Mac Download here MT4 for Mac works the same as the Windows version.** **Copy and paste in MT4 for Mac. Instead of ...
Thu, 5 Sep, 2019 at 1:31 PM
My personal details wrong and why can’t I change them?
Our current CRM system does not support the changing of personal account details on the client end and is not being modified at this time.  This cap...
Mon, 19 Aug, 2019 at 4:06 PM
Why am I unable to connect to MT4?
The “invalid account” / “authorization failed” / “unauthorized” message are always related to either password or incorrect server selection. Please be sure...
Mon, 19 Aug, 2019 at 4:08 PM
How do I open a demo account?
At Hugo's Way we offer Unlimited MT4 Demo Accounts to our clients. To open a demo click here
Thu, 5 Sep, 2019 at 1:23 PM